Privacy Policy — Protection of Your Information
This document explains in detail how bet jili collects, uses and keeps safe the personal information of its users.
This privacy policy applies to all users of the bet jili platform. Please read this document carefully before using our services. By creating an account or using our services, you are considered to have accepted the terms of this policy. You can find answers to any questions about this policy in our Frequently Asked Questions (FAQ) section.
1 Definitions and Scope
In this document, "we", "us" and "bet jili" refer to the organisation that operates the bet jili platform. "User", "you" and "your" refer to any person who is registered with or visits this platform.
This privacy policy applies to the bet jili website, mobile application and all related services. This policy has been drawn up in accordance with the applicable laws and regulations of Bangladesh.
2 Types of Information Collected
bet jili collects information from users in various ways. The information collected is divided into the categories described below:
2.1 Information Provided Directly
This category covers information you provide yourself at the time of account registration, when making a deposit or withdrawal request, and when contacting the support centre. This includes:
- Full name and date of birth
- Mobile number and email address
- National ID card or passport details (for identity verification)
- bKash, Nagad, Rocket or Upay account details (for transaction purposes)
2.2 Automatically Collected Information
When you use our platform, certain information is collected automatically through technical means. This information is used to improve service quality and ensure security:
- IP address and device identification information
- Browser type and language settings
- History of pages visited and locations on the platform
- Information obtained through cookies and similar tracking technologies
- Transaction history and gaming activity logs
2.3 Information Received from Third Parties
For the purposes of identity verification and fraud prevention, bet jili may at times verify information with trusted third parties. This process is conducted in a fully secure manner.
3 Purposes for Using Information
We use the information we collect only for specific and lawful purposes. bet jili never sells user information to third parties. The main purposes for which information is used are listed below:
- Account creation, management and verification
- Processing deposit and withdrawal transactions
- Providing bonuses, cashback and promotional offers
- Operating 24/7 live chat and email support services
- Detecting and preventing fraud, money laundering and other illegal activities
- Technical improvement of the platform and enhancement of the user experience
- Fulfilling applicable legal and regulatory obligations
- Monitoring user activity to ensure responsible gaming
4 Data Storage and Security
bet jili uses industry-standard technology to protect users' personal and financial information. All sensitive information stored on our servers is kept secure through SSL (Secure Socket Layer) encryption.
We follow the steps below to protect information:
- Use of TLS encryption for all data transmissions
- Application of password hashing and salting technology
- Two-step verification (OTP) for account access
- Regular security audits of the system
- Strict role-based access controls for data
User information is retained only for as long as necessary. Information that is no longer needed is deleted unless there is a legal requirement or a user request to retain it.
5 Disclosure of Information and Third Parties
bet jili does not disclose users' personal information to third parties for any commercial purpose. However, information may be disclosed in the limited circumstances listed below:
5.1 Service Provider Partners
A limited amount of information may be shared with contracted partners for the purpose of providing essential services such as payment processing, identity verification and technical support. These partners are bound by the same confidentiality obligations.
5.2 Legal Obligations
Information may be disclosed to comply with lawful directions from a competent court or government authority, to meet the requirements of applicable law, or when needed for fraud investigations.
5.3 Responsible Gaming Support
In the interest of user protection, relevant information may be shared with approved support organisations where necessary to ensure responsible gaming. The highest level of confidentiality is maintained in such cases.
6 Cookie Policy
Cookies and similar tracking technologies are used on the bet jili website and application. Cookies are small text files stored on your device that help improve your experience when using the platform.
The types of cookies we use:
- Essential Cookies: Required for login sessions and security; these cannot be disabled.
- Functional Cookies: Used to remember your language preferences and settings.
- Analytical Cookies: Collect anonymous statistics to help understand how the platform is used.
Cookies can be controlled or deleted from your browser settings. However, disabling certain essential cookies may mean that some features of the platform become unavailable.
7 User Rights
As a user of bet jili, you have the following rights over your own information:
7.1 Right to Access Information
You may at any time request a copy of the information bet jili holds about you. This request can be made through our support centre.
7.2 Right to Correct Information
You have the right to request correction of any errors or inaccuracies in the information held about you. Information will be updated after identity verification.
7.3 Right to Delete Information
In certain circumstances you may request that your personal information be deleted. However, this request may not be possible to fulfil in cases of legal obligation or an ongoing investigation.
7.4 Right to Object to Data Processing
You have the right to object to marketing communications or certain data processing activities. This preference can be changed from your account settings or by contacting the support centre.
8 Protection of Minors
All services of bet jili are strictly for persons aged 21 or above. We do not knowingly collect or process information from anyone under the age of 21.
Age is verified at the time of registration and additional verification steps are taken in cases of suspicion. If a user is found to have registered while under the age of 21, their account will be closed immediately and the information collected will be deleted.
9 Data Transfer
User information may be transferred to servers located in other countries as required for the provision and operation of our services. The highest data protection standards are followed for such transfers and appropriate safeguards are ensured.
Please also read our Terms and Conditions page to learn about this privacy policy and other terms that affect your relationship with us.
10 Changes to the Policy
bet jili reserves the right to update this privacy policy at any time. If changes are made, the new policy will be published on the website and the "Last Updated" date at the top of the page will change.
For significant changes, registered users will be notified via their mobile number or email. Continuing to use the platform after the policy is published will be taken to mean that you have accepted the updated policy.
11 Contact
If you have any questions, concerns or requests regarding this privacy policy or your personal information, please get in touch with us. Our support team is available 24 hours a day, 7 days a week to assist in both Bengali and English.
Ways to contact us:
- Live Chat: Immediate assistance from any page on the platform
- Email: [email protected]
For more information about our services, account management or any other matter, visit bet jili's About Us page.